Security & SLA Standards
Infrastructure Governance • 99.99% Production Uptime Commitment
SOC-2 & ISO 27001 Alignment
Every system architecture we deliver is designed to meet strict security compliance standards, role-based access control (RBAC), and least-privilege principles.
End-to-End Cryptography
TLS 1.3 encryption across all network communication, automated SSL certificate rotations, and AES-256 database column masking for sensitive credentials.
99.99% Uptime Commitment
Zero-downtime rolling deployments, geo-distributed multi-region edge caches, and automated failover routing on Cloudflare and AWS infrastructures.
Continuous Security Audits
Automated dependency vulnerability scanning, Static Application Security Testing (SAST) in CI/CD, and sanitization against OWASP Top 10 vulnerabilities.
Service Level Agreement (SLA) Matrix
Clients hosting applications on managed PLEXA infrastructure receive standard 99.99% availability guarantees backed by 24/7 automated monitoring and dedicated incident response protocols:
| Severity Level | Description | Target Response Time |
|---|---|---|
| Severity 1 (Critical) | Production outage affecting all users | < 15 Minutes |
| Severity 2 (High) | Major feature degradation with workaround | < 1 Hour |
| Severity 3 (Normal) | Minor issue or operational inquiry | < 4 Hours |
Security Disclosure & Reporting
If you discover a potential vulnerability in any PLEXA-managed digital platform, please report it immediately to our security response coordinator at info [at] plexa-one.com.